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Terms of Sales


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Vendor identification

The Orchids Lab

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These general conditions of sale apply, without restriction or reservation, to all products offered for sale on and by The Orchids Lab ( (hereinafter referred to as "the Site").

The fact of ordering on the Site implies full and complete acceptance of these general conditions of sale. They are accessible at any time on the Site and will prevail, where applicable, over any other version and over the Customer's own general conditions of purchase or others.

We reserve the right to unilaterally modify the general conditions, subject to compliance with applicable laws and regulations. The general conditions in force on receipt of the order govern the contractual relationship between The Orchids Lab and the Customer.

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Supply and demand

If an offer has a limited duration or is subject to specific conditions, we will explicitly communicate this in our offer.

We always describe as completely and precisely as possible what we are selling to you and how the ordering process will work. The description is in each case sufficiently detailed so that you can make a good judgment. If we use images, they will be the most accurate representation of the products offered. The images are however not contractual. The colors of the images on our online store may differ from the actual colors of the product.

Although the catalog and the Site have been compiled with the greatest possible care, it is always possible that the information provided is incomplete, contains substantial errors or is not up to date.

We have only committed ourselves to an obligation of means with regard to the accuracy, timeliness or completeness of the information provided. We cannot be held responsible for any substantial errors or printing errors.

The offer is only valid while stocks last and can be modified or withdrawn at any time.

Your order is complete and the agreement between The Orchids Lab and the Customer is final once we have received the approval from the card issuer for payment (via Paypal, Bancontact or other payment methods available on the Site ). If the card issuer refuses to approve your payment, we cannot be held responsible for late delivery and / or non-delivery of your order. Orders without valid payment in the name of the holder of the registered card will not be accepted or processed.

If you want to purchase a product, you must add it to your cart on The Orchids Lab. Then you complete your contact details. You choose your delivery method. In the last step, you get an overview page, you agree to our terms and conditions, and you confirm your payment by pressing the order button. If you have followed these steps, your purchase is final. We will email you a confirmation of your order.

You must be at least 18 years old to place an order. If you are under 18, we ask that you place an order from your parents or legal guardian. If we notice that a minor has placed an order, we have the right to refuse your order.

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No right of withdrawal

By placing an order in accordance with the terms and conditions here present, you explicitly acknowledge that the products ordered have been assembled or manufactured to your specifications, are clearly personalized or cannot be returned due to their nature, as they quickly deteriorate or lose. their characteristics, so that there can be no right of withdrawal from your purchase, as specified in article VI.53 of the WER (as defined below).

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During the period mentioned in our offer, our prices will not change, with the exception of price changes resulting from changes in VAT rates.

Our prices include all taxes, VAT and services. Delivery charges will be added to the purchase price. They will be communicated before payment in the payment module.


On the Site, we only accept payments via the payment modules offered.

To ensure secure online payment and the security of your personal information, transaction information encrypted with SSL technology is transmitted over the Internet. To pay with SSL, you don't need any special software.

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Conformity and guarantee

We guarantee that our products are in accordance with your order and meet the normal expectations you may have given the specifications of the product. We also guarantee that the products comply with all applicable laws and regulations when you order.

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We only deliver to certain countries of the European Union. Below is a list of the countries we deliver to:

Austria - Belgium - France (except overseas regions) - Germany - Italy (excluding Vatican City and San Marino) - Luxembourg - Netherlands (except overseas regions) - Portugal (except the Azores and Madeira) - Spain (except the Canary Islands and Balearic Islands) - United Kingdom (except overseas regions)

All products are delivered to the address you indicated in your order or to the address of the chosen relay point.

In order to minimize the shock of transport for your orchids, please note that we ship our packages only once a week, Monday or Tuesday.
Orders confirmed (after payment confirmation) before Wednesday 8:00 p.m. will be shipped the following Monday. Those validated after Wednesday 8:00 p.m. will be shipped the following Monday.

When an item is in stock, it will be delivered to your delivery address within 1-10 business days. The delivery time depends on the country where the order is to be delivered. Delivery times are indicative.

Any delays at customs are not taken into account.

The periods are valid for deliveries to the capitals of the country of destination. For islands and hard-to-reach areas, you need to add 1-3 working days.

General or specific holidays in Belgium or in the country of destination are not taken into account.

We cannot be held responsible for non-compliance with indicative delivery times if they are due to a case of force majeure, such as strike, putt, disaster, etc.

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Force majeure

In the event of force majeure, we are not required to fulfill our obligations. In this case, we can either suspend our obligations for the duration of the force majeure, or decide to terminate the contract.

Force majeure means all circumstances beyond our control that prevent the performance of our obligations in whole or in part. This can be, among others: strikes, fires, disruptions in business activities, disruptions in energy, disruptions in a (telecommunications) network or connection or communication systems used and / or the unavailability of our Site, non-punctual or non-punctual delivery by suppliers or other third parties.

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Intellectual property

Our Site, logos, texts, photographs, names and, in general, all our communications are protected by intellectual property rights.

It is forbidden to use and / or modify the intellectual property rights described in this article. For example, you may not copy or reproduce designs, photographs, names, texts, logos, color combinations, etc. without our prior and explicit written permission.

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Complaints and disputes

Your order in our online store may not have gone as planned. If so, let us know as soon as possible. Complaints must always be delivered in written form. You can contact us via the contact form of our online store or by e-mail at . We will do our best to respond to your complaint within 4 business days.

Belgian law governs all contracts concluded with our customers, despite their domicile, and in the event of a dispute, only the courts of Mons are competent. If, for reasons of international law, another legal system is applicable, the interpretation of these general conditions will be based on the Belgian Code of Economic Law, Book VI relating to market practices and consumer protection, of May 31 2014 (defined as WER).

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Confidentiality declaration

We attach great importance to the fact that the processing of your personal data takes place in accordance with the laws and regulations in force.

By providing your personal information on our Site, you are giving us explicit and unequivocal permission to process that information. Your personal data is only collected and processed for the purpose of giving you and / or sending you the information and publications requested by you. We keep logs of Site usage on the basis of which statistics are generated for the anonymous analysis of that usage. We only process the personal data necessary for this purpose.

Your personal data will not be passed on to third parties.

You always have access to your personal data and you can check its accuracy or adjust it. You can also request the deletion of your personal data. In this case, you can contact us. This deletion may result in no longer being able to use (part of) our services.

We reserve the right to modify this privacy statement in accordance with the applicable privacy rules.

Secure online payment methods

Via Paypal (SSL) or secure bank payment module integrated into the Site.


All departure prices are inclusive of VAT. For plants, the VAT rate in Belgium is 6%. For shipping and other items, the VAT rate is 21%.

All rates are calculated at checkout.

Terms of Sales

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