Delivery
We only deliver to certain countries of the European Union.
Below is a list of the countries we can deliver to you:
Austria - Belgium - France (except overseas regions) - Germany - Italy (excluding Vatican City and San Marino) - Luxembourg - Netherlands (except overseas regions) - Portugal (except the Azores and Madeira) - Spain (except the Canary and Balearic Islands).
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On request, we can also ship plants via DPD or DHL to the rest of Europe. Please contact us by email if the store does not offer delivery to your country.
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All products are delivered to the address you indicated in your order or to the relay point (if the delivery option chosen is a relay point).
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Regarding the choice of relay point, it is not possible to do so when ordering. After ordering, you will receive an email to choose the desired relay point.
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Mondial Relay teams work from Tuesday to Saturday.
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We only ship packages on Tuesday mornings to maximize the chances that you will be delivered the same week (although delays beyond our control may occur).
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Shipping costs and risks are the responsibility of the customer.
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All orders placed late in the week are likely to be shipped the second Tuesday following these. Example: an order placed on Sunday or Monday is not guaranteed to leave on the coming Tuesday, but the one after.
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We cannot be held responsible for non-compliance with the indicative delivery times of our carriers.
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From November to March, the plants are only shipped if the weather permits.
An order can therefore be delayed for several weeks if the temperatures are below 10 ° C.
The customer can explicitly request (by e-mail) a shipment despite the cold, always at his own risk.
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We accept payment by bank / credit card (via the integrated WixPayment system), via Paypal or European transfer.
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An order cannot be shipped if it is not paid.
After your order has been shipped, you will receive an invoice by e-mail.
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For any further information, do not hesitate to contact us via the "Contact" page.